We take the way in which we process and retain personal information seriously and, in accordance with the recently enforced GDPR (General Data Protection Regulation), we would like to set out the following:
WHO WE ARE
Rock Seed Limited (trading as John Seed Chartered Surveyors) is a RICS Registered Valuer (adhering to RICS Rules of Conduct) and Private Limited company registered in England and Wales with company number 09478488. The registered address is 12 Town Lane, Charlesworth, Glossop, SK13 5HA.
www.john-seed.com (the ‘website’) is owned and operated by Rock Seed Limited.
THE INFORMATION WE COLLECT
JS:CS will only collect and retain the personal data needed to fulfil our practical or contractual obligations to you; the client. This includes:
Information you choose to submit directly to us, for example:
- By post, email, text message or direct messages through our website
- Telephone conversations (e.g. instructing our services, soliciting advice)
Information submitted via managing agents or other third parties (e.g. an IFA or Solicitor) on your behalf.
Information held in the public domain that is relevant and necessary for us to fulfil our practical or contractual obligations.
Information on what you view and click on and access via our website
Limited technical information about the devices you use to access our website and the geographical location you access it from
HOW WE USE YOUR INFORMATION
We use any information we collect to provide consultancy advice for a wide range of property matters. This is, in most cases, limited to the individual and instructing parties (where relevant).
Your information may also be processed to comply with a legal obligation, regulatory obligation or court order that we are subject to.
WHO WE SHARE YOUR INFORMATION WITH
The nature of our business dictates that, in the majority of cases, your personal information will not need to be passed on to any further parties. However, there are some exceptions to this rule:
- In the event that we do not provide the services you require, we may pass on your contact details to other trusted professionals. This will only be done with your express permission.
- Details may be accessed by our accountant to assist in managing our financial records.
- To comply with a legal obligation, regulatory obligation or court order that we are subject to.
SOCIAL MEDIA
Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn). You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information and what information relating to you they will place in the public domain.
SECURITY OF YOUR INFORMATION
Where it is within our control, we will endeavour to ensure that your data is secure. We take the issue of security, particularly cyber security, seriously and use data encryption across our network as well as ensuring that our website is GDPR compliant.
INTERNATIONAL TRANSFER OF YOUR INFORMATION
Although we work closely with managing agents and other third parties of an international standing, our business with those parties, and with you, is conducted solely in the UK. Apart from exceptional circumstances, where any transfer of data abroad will strictly adhere to GDPR and EU law, any data we hold will only be used, stored and transferred within the UK, for legitimate, practical or contractual purposes.
HOW LONG DO WE KEEP YOUR INFORMATION FOR
We will retain your personal information for as long as is required to fulfil our initial professional obligation to you and for as long as is deemed necessary to deal with any subsequent requests once the file is closed.
Hereafter any information held that is no long needed, in whatever format, will be securely destroyed.
YOUR LEGAL RIGHTS
Unless subject to an exemption under data protection law, you have the following rights with respect to your personal data:
· The right to request a copy of the personal data which we hold about you;
· The right to request that we correct any personal data if it is found to be inaccurate or out of date;
· The right to request your personal data is erased where it is no longer necessary to retain such data;
· The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
· The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller;
· The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
· The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact us.
YOUR DUTY TO INFORM US OF CHANGES
You can contact us to discuss your information using the details provided on this website. It is important to us that any information we hold about you remains accurate and up-to-date at all times to reduce any potential future problems.
We reserve the right not to comply with certain requests where we may lawfully do so. For example, in the case of requests we believe to be malicious, to involve disproportionate effort or that are harmful to the rights of others.
QUERIES, REQUESTS OR CONCERNS
If you have any queries, requests or concerns about our use of your information, please contact us. We will do our utmost to resolve any request to your satisfaction. If you feel we have not resolved the issue to your satisfaction you have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.